How can you be a great animal shelter volunteer?  Follow these five steps and you will become one.

1) You must be dedicated to the health and welfare of the animals you take care of in the shelter by giving them your love and kindness, showing them you care by taking care of them when they are sick and feeling left out, being their friend when they have lost their friend.

2) Make sure that they are fed and watered as per the instruction for the animal.  If an animal requires a special diet make sure that they only get the food that is recommended for that animal.

3) Take the time to play and walk with the animals.  Some animals require more vigorous work outs to keep them happy, others only require some petting and attention.  Take the time to know the animals you work with.

4) Once you know the animals read what other volunteers have said about the animals in their write-ups.  Keep track of what you notice about the animals and add your own information about each and every one.  Some of the items you can keep track of are:

  • How well they respond to voice command while playing
  • How well they walk around people and other animals
  • How well they play with other animals
  • Weather or not they adapt to having animals of other species around them (cat and dogs)
  • Weather or not they are approachable by other people

5) You must always be there at your appointed time because the animals depend upon you to be there.  An exceptional volunteer will also make time in their holidays to make sure that the animals are well taken care of.

So if you are thinking of becoming an animal shelter volunteer then the five items above will give you a clear idea of what is needed.  This is really what any animal needs weather or not it is at a shelter, in the home, or a stray.  They all need love and attention.

 

Animal shelters and rescues cannot operate efficiently without volunteers and employees. Their dedication and time drive donations, adoptions, and increase the organization’s overall reach to the community. Often times, volunteers and employees get involved in making the animal welfare organization successful; they forget to take time for themselves. Directors, managers, and leaders need to know how to identify and understand the overall impact of stress or burnout.

Impacts
Volunteer and employee stress negatively impacts their well-being and your animal shelter or rescue in a number of ways.

  1. Volunteers with no passion. The best animal shelters and rescues have passionate volunteers and employees who believe in the mission and vision of the organization. Highly stressed volunteers and employees lose their spark and passion which leaves them with little desire to be present.
  2. Lack of engagement. Stressed individuals stop offering to help or participating in team brainstorming sessions. Their mind is too full to be actively engaged in helping others or your organization.
  3. Animals feel it. Animals can feel stress. Over time, that stress impacts their personality and behavior patterns. Some animals stop eating or act aggressively to other animals and human beings as a result.
  4. Supporters see it. Potential adopting families visit your shelter or rescue full of excitement to find their new family member. Their excitement can quickly dwindle if they interact with a stressed volunteer or employee that makes them feel uncomfortable.

Identify
Avoid these negative impacts by knowing what warning signs to look for and actively helping your volunteers and employees.

  1. They withdraw or stop communicating.
  2. Positive attitudes turn negative.
  3. Low productivity.
  4. Increased absence due illness or headaches.
  5. Increased turnover.

Help them

  1. Continuous training. Offer consistent training and education to help them understand new techniques and responsibilities. Your effort to keep them knowledgeable shows you are invested in their overall success.
  2. Start a conversation. If an individual appears to be acting different, talk to them. Ask them if something is bothering them or if they are unhappy with their responsibilities. Sometimes volunteers or employees are stressed due to things outside of your control – but sometimes it has to do with their work. Listen and create a plan that helps reduce their stress and takes them back to the positive personality they were before.
  3. Show appreciation. Show gratitude for their efforts on a consistent basis. Volunteers and employees feel stress when they don’t think they are doing a great job or their efforts aren’t appreciated.
  4. Change their workload. If they are feeling overwhelmed by their workload, offer to change it either temporarily or permanently. Life changes every day and some volunteers may not be able to commit to the same number of hours as they once were.
  5. Offer a leave of absence. If the volunteer or employee’s stress stems from an outside source, they might need some time off to handle and manage the situation. Be understanding and give them the time they need. They are more likely to come back fully charged when they know you care.

Pay attention to your volunteer and employee actions and take action when they change. Volunteers and employees are vital to your long-term success. Show them you care about their well-being and help them manage their stress. Your animal shelter or rescue will experience positive results when you do.

Volunteers are a valuable asset for animal shelters and rescues. Without them, shelters and rescues would be unable to achieve their mission. In 2013, the IRS released a report stating that 85% of nonprofit organizations are run by volunteers and have no paid staff.  Volunteers are responsible for organizing adoption events, raising funds, and caring for the animals in their animal shelters or rescues. Last week we reviewed the importance of creating and maintaining a volunteer program. One of the prime aspects of that program is to implement a volunteer handbook.

Volunteers differ from paid employees. However, managing volunteers requires a similar skill set.  Employee handbooks are common in both small and large businesses.  Nonprofit animal shelters and rescues need to implement a similar handbook for volunteers.  Here are the two main benefits of a volunteer handbook:

  1. Sets Expectations. A handbook is a tool that defines what is expected of the volunteer during their time at the shelter. It also identifies what the volunteer should expect from the organization in return for their donated time.
  2. Protects the Animal Shelter or Rescue. Creating and identifying clear policies and procedures for your volunteer team minimizes liability. The handbook provides guidelines and rules for how negative circumstances will be handled and offers a no-surprise resolution for both parties.

A hurdle many directors face is how to create a concise and informative volunteer handbook. Here are 7 essential sections to include in your handbook:

  1. What is the story behind your animal shelter or rescue? Tell the story of how you formed. Include your goals, mission, and vision for volunteers to gain a better perspective of who they are serving.
  2. Set expectations for acceptable and unacceptable behavior. Behavior expectations include how volunteers treat one another, the animals, and the public.  Define work expectations in this section as well. Work expectations include the number of volunteer hours, responsibilities, and the appropriate way to take a day of absence.
  3. Policies and procedures for responsibilities are a tremendous help in minimizing potential dangers or disasters. Explain these procedures in detail in the handbook. This assures you each volunteer has the information prior to volunteering.  This is the section you address volunteer training requirements including times and methods of training.
  4. One of the biggest responsibilities of a shelter or rescue is to take in dogs, cats, and other animals that need care. This section reviews the policies for incoming animals and addresses the intake process including standards your shelter or rescue follows.
  5. Rescues or shelters that foster animals need a section on foster home policies and procedures. Often times, foster parents are overlooked as volunteers because they are not at the physical shelter.  They are a vital part of your volunteer team.  The risks and requirements of foster homes differ from other policies and procedures.
  6. Animal adoption is a major part of your operation.  This section identifies the standards and timeframes your animal shelter or rescue follows prior to placing an animal with their forever home.  This section also addresses the requirements of adopting families.  It is important that all volunteers are aware of the expectations so they can help properly place animals.
  7. It is common for volunteer handbooks to include a receipt that the volunteers sign. The signature verifies they read the handbook and are aware of the expectations outlined.

Create a strong volunteer program starts by implementing a volunteer handbook.  Work with your legal counsel to create a handbook that best suits your animal shelter or rescue needs.

 

Animal shelters and rescues have the weight of the helpless animal population on their shoulders.  They find ways and methods to accomplish their significant missions and visions with minimal funding and resources. Animal shelters and rescues rely heavily on the support of donors who provide needed items as well as financial donations.  The last thing they need to add to their daily worries is the risk of a cyber attack that compromises their donor’s confidential information. According to a recent study released by The Global State of Information Security, security incidents increased by 38% and theft of “hard” information rose by 56% in 2015 when compared to 2014.  With the threat of cyber attacks on the rise, it is a real concern for many nonprofit animal shelters and rescues. Implement a cyber security program to protect your donors and your animal shelter or rescue.

Here are eight items to include in your program:

  1. Backup your data. Create a backup of information stored on your computers and server daily. Hackers have the power to compromise your electronic information, making it inaccessible. A backup provides you with an up to date list of your donors and their contact information, simplifying the notification process (a little at least).
  2. Secure physical data. Store physical donor files and confidential information in a locked, fireproof filing cabinet. Allow access to this information on an as-needed basis.  The fewer hands that physically touch the files, the smaller chance they can be misplaced.
  3. Limit the information you collect. A great rule of thumb to implement immediately is “if you don’t need it, don’t ask for it.” The less data you collect from donors, the less information a hacker gains during a breach.
  4. Purge unneeded information. If you have years of donor information stored in a back room at your animal shelter or on discs, it may be time to purge it. Keep only information you need. Often times, older files are stored and forgotten about. Holding onto donor files and information increases your chance of suffering from a breach.
  5. Update computers and software. Update computers and software programs on a consistent basis. Companies release updates and patches to help protect their customers from data breaches.  If updates are left unattended, your risk for a breach increases.  If you are not technology savvy, hire a local IT company to help keep your system up to date and secure.
  6. Use encryption. Use a data or donor collection service that encrypts the information your donors enter. Encryption encodes the information making it only accessible by those authorized to view it.
  7. Train your volunteer staff. Volunteers are a significant help to animal shelters and rescues. They can also be a great risk.  If your volunteer team is not internet or computer intelligent, they may unknowingly download malware or spyware.  Educate them on what is an acceptable use of the organization’s computers and emails.  Make it mandatory that downloads are not acceptable and should be approved by the director.  Phishing schemes are a common hacker specialty. Train your team on these to protect your shelter or rescue.
  8. Purchase cyber liability insurance. Cyber liability insurance is beneficial if it is purchased prior to a cyber breach or theft.  Cyber liability insurance protects your nonprofit animal shelter at the time of the breach by paying defense and settlement costs. The best cyber insurance policies take care of the state required notifications, which can be a long and treacherous task.

Cyber breaches are a serious threat to nonprofits like animal shelters and rescues.  The unfortunate news is hackers are becoming more creative in their schemes, making it difficult for companies to keep information secure.  Implement a cyber security program outlined here to protect your nonprofit animal shelter or rescue.

 

Volunteers are one of the cornerstones to running your animal shelter or rescue successfully.  You rely on them to help with day to day needs, care for the animals, organize events, spread the word about your mission, and be passionate about the great work they are doing. Did you know they are one of your biggest risks?  Volunteers are human and unpredictable in their actions.  To successfully manage their actions and minimize risk, implement an official volunteer program.  Here are the categories your program requires:

Volunteer Handbook

Volunteer handbooks contain valuable information about the animal shelter or rescue.  They provide new volunteers with:

  1. Background information
  2. Mission and Vision
  3. Application process
  4. Training expectations
  5. Behavior expectations
  6. Volunteer waiver
  7. Organization policies

Require new volunteers to review the handbook prior to completing a volunteer application.  This information sets the precedence for expectations during their time volunteering for your organization.

Volunteer Waivers

Volunteer waivers are typically included as part of the handbook.  They are vital for animal shelters and rescues to have in place.  A strong waiver includes:

  1. Release of liability for injury and bites
  2. Acceptance that injuries are not covered under a worker’s compensation policy
  3. Acceptance of policies and procedures
  4. Emergency contact information
  5. Release to contact to provide medical help or attention if needed

Volunteer waivers are a safety precaution. Volunteers may still choose to file a lawsuit if they believe the animal shelter or rescue is responsible for an injury.  Waivers are part of your defense in court but should not be your only defense.  Work with your legal counsel to draft a waiver that best suits your animal shelter or rescue needs.

The Right Insurance

The best way to be proactive in protecting your animal shelter or rescue from financial loss as a result of a lawsuit is to purchase insurance.  There are many types of insurance you can purchase for your organization including:

  1. General Liability Insurance
  2. Professional Liability Insurance
  3. Accident & Health Insurance
  4. Director’s & Officer’s Insurance

Liability insurance protects your financial assets by paying defense and settlement costs of a covered lawsuit.   Take the time to research animal shelter insurance options today.  Purchasing insurance after a lawsuit is filed will not protect you.

Volunteer Training

Volunteer training is vital for new and existing volunteers.  Create a strong volunteer training program by answering these questions:

  1. What do you want the training to accomplish?
  2. What do your volunteers need to know?
  3. What do your volunteers already know?
  4. How do they learn best?

These answers will help you to create a valuable training program that is beneficial to both the volunteer and the organization.  Once training is completed, have your volunteers tell you what they learned and how they can implement this in their tasks.  Training is never complete and should be offered on a routine basis to volunteers.  The knowledge and education help make them valuable to your team.

 

If you are running a shelter for animals, you need to have a humane approach for the animals that are under your care. Shelters are full of animals, usually pet cats and dogs that have been relinquished by their owners, rescued from streets or simply lost and brought to the shelter. They may even have a large population of strays. Animal Control is in charge of all work related to animals, whether these are accident cases, abused animals or infectious animals. It is also empowered to check on documentation of pets.

Your shelter needs to follow all the regulations in force as well as make sure that you have sufficient staff and infrastructure to handle the animals in your care. It is best that you get the right insurance policy that will cover you against any unforeseen eventuality.

The Animal Welfare Organization Insurance Program provides you with the right insurance solutions that are tailored to your needs, while keeping your shelter, your animals and your workers protected, according the rules of Animal Control.  As there are many different insurance programs that will cover you against damages, you may require coverage under various categories, whether it is general or professional liability or property or worker’s compensation insurance. If you are not certain about what kind of insurance you need, get in touch with Animal Welfare Organization Insurance Program immediately.

What is Rescue Waggin?

June 17, 2014

It’s far too easy to fill animal shelters and rescue centers with unwanted and abandoned companion animals. So many dogs and cats desperately need homes; meanwhile, misinformed people continue to choose the puppy boutique over the Humane Society and the neighborhood breeder over your rescue group. If your county or city has an overpopulation problem, you probably can’t even imagine empty kennels or cages. Surprisingly, some facilities in the United States actually do have vacancies from time to time, and many have a greater demand for certain dogs.

That’s where the Rescue Waggin’ program comes in. Nonprofit PetSmart Charities found an original way to give homeless pets a second shot at finding a forever home; they added wheels to the adoption experience! In addition to giving Humane Society animals exposure in PetSmart stores and offering affordable spay/neuter clinics, the organization also runs this invaluable transportation rescue service. In 2004, the Rescue Waggin’ started transporting dogs to shelters where they were more likely to be adopted; partner shelters work together to make sure every dog finds a family.

Any shelter or pet rescue group can take advantage of the The Rescue Waggin’.  For example, if you have families on waiting lists but haven’t found the right matches for them yet, you could become a “destination partner” for the Rescue Waggin’. That means the bus would pick up dogs from a shelter somewhere else in the country, make sure they had the proper assessments, vaccinations, and other treatments, and then drop them off with you to find good homes for them.

Actor Josh Duhamel even teamed up with the organization to produce an original web series, “Rescue Waggin’: Tales from the Road”. At first glance, the show follows the happy journeys of homeless dogs and puppies who ride the Rescue Waggin’ to their forever homes. However, it doesn’t shy away from the harsh reality of pet overpopulation, tackling everything from puppy mills to euthanasia statistics. In one episode of this eye-opening series, actress Kristen Bell even introduces her two rescue dogs and makes an emotional plea about the repercussions of buying from a breeder, rather than the Humane Society.

The Rescue Waggin’ is just one more example of people working together on behalf of animals, to spread awareness and save lives. The best part? 60,000 dogs are alive today because of it.

How can you be a great animal shelter volunteer?  Follow these five steps and you will become one.

1) You must be dedicated to the health and welfare of the animals you take care of in the shelter by giving them your love and kindness, showing them you care by taking care of them when they are sick and feeling left out, being their friend when they have lost their friend.

2) Make sure that they are fed and watered as per the instruction for the animal.  If an animal requires a special diet make sure that they only get the food that is recommended for that animal.

3) Take the time to play and walk with the animals.  Some animals require more vigorous work outs to keep them happy, others only require some petting and attention.  Take the time to know the animals you work with.

4) Once you know the animals read what other volunteers have said about the animals in their write-ups.  Keep track of what you notice about the animals and add your own information about each and every one.  Some of the items you can keep track of are:

  • How well they respond to voice command while playing
  • How well they walk around people and other animals
  • How well they play with other animals
  • Weather or not they adapt to having animals of other species around them (cat and dogs)
  • Weather or not they are approachable by other people

5) You must always be there at your appointed time because the animals depend upon you to be there.  An exceptional volunteer will also make time in their holidays to make sure that the animals are well taken care of.

So if you are thinking of becoming an animal shelter volunteer then the five items above will give you a clear idea of what is needed.  This is really what any animal needs weather or not it is at a shelter, in the home, or a stray.  They all need love and attention.

Follow these 5 steps to be a great animal shelter volunteer:

1) You must be dedicated to the health and welfare of the animals you take care of in the shelter by giving them your love and kindness, showing them you care by taking care of them when they are sick and feeling left out, being their friend when they have lost their friend.

2) Make sure that they are fed and watered as per the instruction for the animal.  If an animal requires a special diet make sure that they only get the food that is recommended for that animal.

3) Take the time to play and walk with the animals.  Some animals require more vigorous work outs to keep them happy, others only require some petting and attention.  Take the time to know the animals you work with.

4) Once you know the animals, read what other volunteers have said about the animals in their write-ups.  Keep track of what you notice about the animals and add your own information about each and every one.  Some of the items you can keep track of are:

  • How well they respond to voice command while playing
  • How well they walk around people and other animals
  • How well they play with other animals
  • Weather or not they adapt to having animals of other species around them (cat and dogs)
  • Weather or not they are approachable by other people

5) You must always be there at your appointed time because the animals depend upon you to be there.  An exceptional volunteer will also make time in their holidays to make sure that the animals are well taken care of.

If you are thinking of becoming an animal shelter volunteer then the five items above will give you a clear idea of what is needed.  This is really what any animal needs weather or not it is at a shelter, in the home, or a stray.  They all need love and attention.

 

There is much joy to be had while running an animal shelter. Finding animals forever homes on a regular basis can be hard work, but is very rewarding. However, for all the things that can go right in your shelter, there are many others that can go wrong. That is when a liability waiver comes in handy. Liability waivers can save you a lot of headache and financial hardships. Here are a few examples of what a liability waiver can protect you and your shelter from.

1. Dog Bites.

Dogs are the most sought after animal in a shelter, and the majority of visitors in your shelter will likely be looking to add one to their family. When perusing the dogs, the visitors may put their hands in the dogs cage to initiate contact. While many dogs will be docile and friendly, others may perceive this as a threat and bite the stranger’s hand. This can be problematic because injury or disease can happen as a result. If that visitor signed a liability waiver though, then you are clear of any blame.

2. Cat Scratches.

Cats are another animal that is highly sought after in a shelter, and chances are your shelter houses many. One of the cats in your shelter may come into contact with many visitors in a day, and may scratch them. While a cat scratch, or bite may seem harmless at first, it can have lasting consequences. A cat scratch can lead to a nasty bacterial infection known as cat scratch fever. A visitor who contracts cat scratch fever from one of your shelter cats may hold you liable. However, a liability waiver would say different.

3. Slips, Falls. Etc…

Even if your shelter animals are well contained and on their best behavior, there is still many things that can go wrong. A dog may urinate on the ground, and someone could slip in it. The puddle may have gone unnoticed by the shelter staff until this accident occurred, so a wet floor sign didn’t get put out. Liability waivers can include a clause for this situation, and any other non animal related incident.